Conflict is an inevitable part of the human experience. Since we all have different experiences, beliefs, expectations, goals, cultures, and values, it is impossible for us to agree on everything. These disagreements will predictably lead to conflict. It is also a very human characteristic to believe that what we know and believe is the truth, and that those who see things differently must be wrong. The result? Conflict.
As a leader, your challenge is not to prevent conflict, but to make sure differences between or among employees, between yourself and employees, or between employees and your company do not become dysfunctional. Conflict in itself is not a bad thing—it is often a catalyst for change. If you take the time to understand the causes of conflicts in your workplace, and help your employees negotiate peaceful resolutions or compromises, you can use this energy in a positive way. This course will show you where conflicts often arise, why they happen, and offer suggestions on how you, the leader, can deal with them constructively.
Leadership Development Series Background
The Leadership Development series was developed for Edumine by Dr. Elaine Cullen, President of Prima Consulting Services, and by Trudy Gallinger, Director of Curriculum Development for Prima Consulting Services. We draw upon a wealth of knowledge and wisdom from those who are thought leaders, practitioners, and professors in the art of leadership. We provide references for the many wise teachers and guides we used to create this series, and hope you will take the time to learn from them as well. How we have put the series together, however, and the unique ways we have presented the material as it relates to the mining industry, is ours alone.
While each course in the series is designed to stand alone, it is highly recommended that you complete the Leadership Development - Introduction to Leadership course. This will ensure that we have a common understanding of what leadership entails, and common language to use in working through the entire course series.
Leadership Development - Dealing with Conflict in the Workplace consists of 5 viewing sessions of 45–60 minutes each with supporting figures, videos, activities, and an interactive course review. Course duration is equivalent to approximately 5 hours of viewing content.