Maintenance 101: Product Support Contracts

Maintenance 101: Product Support Contracts

Areas of Study: Maintenance

Qualifies for CMS

Qualifies for Certification

This course covers the fundamentals of mobile mining equipment product support contracts: types, risks and mitigation, and management issues.


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Course Summary


This course covers the fundamentals of mobile mining equipment product support contracts. The underlying ideas have been developed and tested at sites globally since 1982. The scope is confined to large surface mining vehicles: haul trucks, shovels, rotary drills, and support equipment.

The course provides background to the evolution of mining equipment product support contracts followed by an overview of the primary types of product support contracts offered in the mining industry (including their features, commercial terms, and administration). It also describes risks and mitigation strategies as well as key management issues that need to be addressed for a product support contract to succeed.

The course is intended for mining professionals who are engaged in the maintenance process, either in line functions or in consulting roles, whether they are designing programs or delivering them. It is also a course that will help professionals in other functions at a mining operation or consulting company to understand the maintenance setting.

The companion course covers the fundamentals of mobile mining equipment maintenance for large surface mining vehicles.

Course Content

The course comprises 6 viewing sessions of 30 minutes each with supporting figures, tables, and multiple choice course reviews. Course duration is equivalent to approximately 3 hours of viewing content.

Learning Outcomes

  • Identify the different types of product support contracts.
  • Identify the risks associated with product support contracts and the mitigation strategies that can be used against them.
  • Identify the key management issues that need to be addressed for a product support contract to be successful.

Recommended Background

  • A basic understanding of mining operations and an interest in how maintenance fits into the operation.

Michael Currie

Based in Kelowna, Canada, Michael Currie provides strategic advice to clients that wish to optimize investments in industrial assets and in the technologies that support them. He is a recognized leader in applying life cycle cost (LCC) and risk analysis to mobile equipment, and provides products and services based on these principles to clients operating around the world.

With over 30 years' experience that includes senior roles with PricewaterhouseCoopers global mining group and Finning, a major Caterpillar dealer, he brings credible industry knowledge to engagements that focus on solving problems, not just identifying them.


  • Improving fleet management practices and performance
  • Delivering solutions that support lasting financial discipline and maintenance excellence
  • Evaluating business cases for equipment investments and product support strategies
  • Improving supplier relationships through MARC contract audits and capability assessments
  • Creating and transferring knowledge through management workshops

Clients include leading mines, mining equipment manufacturers and suppliers, as well as fleet operators in other industries that require robust equipment budgets, resource estimates and maintenance strategy evaluations.