The intent of this course is to provide access to the author's 40+ years of supervisory experience to those that wish to augment and strengthen the skill set required to be an effective supervisor.
A supervisor's area of expertise is first and foremost the management of a workforce, with the emphasis on management. This means that a supervisor isn't simply a motivator or a task master. A supervisor must also possess, in part, the skills and/or knowledge of a mediator, a labour lawyer, a mining inspector, a trainer, a secretary, and an office manager, not to mention the technical skills required to manage the equipment and processes that are part of their responsibility matrix. The single common factor in all of these disciplines is people. The goal of this course is to demystify a great deal of the interaction between the supervisor and worker, the supervisor and upper management, and the supervisor and the various regulations that have an impact on a frontline supervisor's performance. It also provides the information necessary to increase proficiency in evaluation, accident/incident investigation, communication, confrontation, training, and more.
It should also be mentioned that worldwide mining laws and customs are very diverse; the legal information given here should be verified locally, and some of the workforce interaction techniques may have to be modified to suit local conditions. Every effort has been made to prevent misinterpretations from occurring, but they sometimes do occur, so please do your due diligence. Any manager, regardless of rank, industry or locality, should find the concepts and information presented informative and helpful.
Guidelines for Frontline Supervisors comprises five parts.
- Introduction to Supervision
- Management Skills
- Workforce Dynamics
The course is presented as 13 learning sessions, each of 30 to 60 minutes duration, plus figures, schematics, and interactive course reviews that confirm achievement of the learning objectives. Total course duration is equivalent to approximately 10 hours of learning content.