This course, taking into account developments in the field of quality management in the mineral industry during the last 10 years, provides an in-depth assessment of the various factors affecting quality, and then outlines a rational path to implementing and sustaining improvement programs.
The course is especially pertinent as it addresses the all-important sustainability issue in collaboration with the Continuous Learning Group (CLG), which has been a world leader since 1993 in behaviour-based strategy execution and performance improvement consulting. Part 4 of the course, which was contributed by CLG, elaborates on tried-and-true methodologies to encourage behaviour changes that will establish an enduring culture that supports continuous improvement (CI) initiatives. In addition, the course highlights other factors that are critical to the successful implementation of CI programs.
The course is specifically tailored for the requirements of the mineral industry. Unlike other industries, mining companies do not compete on the basis of product quality. Because the prices for commodity-grade products are determined by the market, a company's control over its profitability stems largely from its ability to minimize production costs. The course emphasizes the strategic need for a company to remain viable by continuously driving costs down, and positioning itself in the lower quartile of the cost curve.
The course focuses on the following aspects needed to successfully implement a CI program:
- Part 1: Establishing a culture that enables mining companies to continuously emphasize cost reductions by minimizing waste and eliminating non-value-added activities.
- Part 2: Transforming organizations by forming partnerships between customers and suppliers (both external and internal), and improving costs through cross-functional problem-solving teams.
- Part 3: Encouraging cooperative behaviours to facilitate teamwork, and providing training in various group decision-making techniques to motivate employees to participate in continuous cost reduction efforts.
- Part 4: Stressing the role of leadership to remove internal barriers that act as hindrances, and embed a CI culture to sustain the process by actively managing individual behaviour through monitoring of key performance indicators.
The course is designed for engineering, operating and administrative personnel, as well as senior executives—in fact, for all stakeholders whose participation and commitment are essential to the success of any CI initiative. It draws on leadership and cultural issues that are critical to motivate individuals to buy into the program. Practical suggestions are provided on how to structure and sustain implementation efforts. The course goes beyond the traditional approach and addresses how individuals, far from being mere spectators, can be empowered to take the critical actions that drive continuous improvement.
The course comprises 17 viewing sessions, each of 30 - 60 minutes duration, plus supporting figures, tables, worked examples and references, and interactive reviews that confirm your achievement of the learning objectives. The total duration of the course is approximately 15 hours.